- Are your products authentic?
Yes, all of the products on arturofirenze.com are authentic, guaranteed by direct and well-established relationships with designers and manufacturers
The products for sale on arturofirenze.com are all absolutely new and current fashion season's products.
ALL items are shipped to you with boutique packaging and gift receipt issued for the transaction with the brands your items was acquired from.
We are personal shoppers and maintain strong relationships at the retail level with all brands in our portfolio. We are do not carry stock because we acquire items listed on our website for our clients strictly "on demand". We do not claim to be authorized dealers or resellers of the brands in our portfolio.
- How and where do you acquire your products?
80% of the items are acquired from boutiques Italy with the rest of the acquisitions from boutiques in Paris.
- How long will it take to receive the item I ordered?
Acquisition takes 48 hours. However, because we have to acquire products from boutiques all across Italy and Europe it may take 4 to 5 day for acquisition.
- If my item is not available will I be issued a refund?
Your full refund will be issued if your item is out of stock.
- Can I return an item I purchased from you?
ALL sales are final!
- Can I exchange an item I purchased from you?
Under extreme circumstances you may exchange item you purchased for another item, provided the exchange is for the same brand. You have to pay for return shipping and any extra charges or duties imposed on the item by the italian customs service.